Refund Policy

What qualifies for a refund

Contact support within 14 days of a charge if something went wrong on our side. We will refund charges in cases such as:

• You were charged but never received a working license key.
• A verified service failure prevented you from using the minutes you paid for.
• You were charged twice for the same subscription period.

What normally does not qualify

Refunds are not guaranteed for change of mind, for transcript quality on difficult audio, or for months where the included minutes were substantially used. Transcription incurs real compute cost as soon as minutes are consumed.

How to request one

Email support with the address you used at checkout, the approximate charge date, and a short description of the problem. Refund requests are reviewed individually and, when approved, are issued back through Creem to your original payment method.

Avoiding unwanted renewals

The subscription renews monthly until cancelled. If you no longer need Pro, cancel through the Creem customer portal before the next billing date — cancelling stops future charges without affecting the period you already paid for. See the Cancellation Policy for steps.

Statutory rights

Nothing in this policy limits any non-waivable refund rights you hold under the consumer protection law of your country of residence.

Contact

Questions about this policy or your subscription: support@nemotronasr.com.